At Kingspan Off-Site ltd, we are committed to protecting the privacy of everyone who visits one of our web sites. The FAQ below explain our privacy policy and apply to all web sites operated by Kingspan Off-Site unless otherwise stated.

Even where allowed by this policy, Kingspan Off-Site will not use your personal data in such a way as to breach the Data Protection Act or any other relevant UK legislation. This policy may change from time to time, without notice. Please check this web site for the latest version.

1. What information does Kingspan Off-Site collect from me when I visit a Kingspan Off-Site website?

Kingspan Off-Site collects very little information about visitors to our web sites. However, every time you view a Kingspan Off-Site Web page, we may store web server logs which show your IP address (the Internet number which your machine uses when it is connected to the Internet) or the IP address of the web proxy you use. In addition we may store other information your Web browser passes to us including what you looked at, what you previously looked at, whether the page request was successful or not, and which browser you used to view the pages. Your browser does not pass any personal information to us. The only personal information we may collect is detailed below in Question 5.

2. What does Kingspan Off-Site do with web log information?

This data is used strictly for statistical purposes only. This helps us understand which areas of the site are of particular interest and also whether your request to view a page was successful. It also tells us how many hits and page requests we get. This information is all generalised and we cannot link this back to specific personal data that you may give us as detailed in question 5.

3. Are there any other ways that you may track which Web pages I look at?

From time to time we may make use of 'tracking tags', which appear as small images on a web page. When you look at a web page containing one of these tags, our web log is updated to show this. We use these to track the take-up of specific promotions available from the web site.

4. What about cookies?

A cookie is a small amount of data, which is sent to your browser by the Web server, stored on your computer, and then sent back when you subsequently look at pages on that server. They are usually used to help remember who you are and what interests you. Generally Kingspan Off-Site uses cookies (or similar mechanisms) to track your use of the site and to maintain a record of your visit to enhance the experience of using the site. It is also possible that third parties we use to monitor usage of our websites may make use of cookies to collect more information about the visit, such as the date and time, which pages users visited etc. This information gathered helps us to continually develop our websites to ensure that you can easily access the information you need.

5. What happens if I request a brochure or book onto a seminar?

As a customer you may wish to find out more information regarding our products and services. Application to these products and services, usually require you to enter personal data such as your name, address & telephone numbers. We may also ask you for some general information about where you have heard from us and your current situation that will help us to give you improved customer service. You will be offered at all times the opportunity to opt-in to your data being used by us for anything other than sending you a brochure or seminar confirmation letter. Usually this will be to promote a product or service provided by or recommended by Kingspan Off-Site that is likely to be of interest to you as an individual interested in self building their own home.

6. How secure is any personal data that I submit?

All data collected from the site - such as web site access logs, seminar bookings & brochure requests - is stored in a secure environment which is protected from unauthorised access, improper use, alteration and unlawful or accidental loss or destruction.

7. How long is any personal data kept?

If we do ask you for any personal data (name, address, telephone numbers, email addresses, etc.) then this data will be kept on file for up to 6 years after which it may then be archived securely.

8. How do you record whether I have given consent for you to use my data?

We maintain databases of the information you submit. If you have opted to consent to any additional use of your data, then this will be flagged in these databases and unless flagged we will not contact you for any reason other than those stated in questions 5 at the time you submit your information.

9. How can I correct any information that I have submitted?

Write to us at the following address if you require us to alter any information that you have submitted to us as part of a brochure request or seminar booking:

Database Manager
Kingspan Off-Site Ltd
Eltisley Road
Great Gransden
Sandy
Bedfordshire
SG19 3AR

Or email us at privacy@potton.co.uk
Please give as much information as possible so we can identify you in our database successfully

10. Who can I contact about this privacy policy?

Any questions about this privacy policy should be sent via email to privacy@potton.co.uk

11. Who can I contact about your Data Protection policy in general?

Any questions about our Data Protection policy should be sent via email to privacy@potton.co.uk